FAQs (Old)

FREQUENTLY ASKED QUESTIONS

Yes, shipping is free and we have a 14-day money back guarantee (we take a lot of pride in our tents). We’re incorporated in Canada and our manufacturing partner is committed to fair and honest dealings with its employees and customers.

PURCHASES

Returns and Exchanges

If you change your mind, contact us within 14 days of delivery to initiate a return or exchange and obtain a return authorization. If you received the incorrect product or a product with a manufacturing defect, CitizenCanvas will cover all shipping costs.  If there is a change of mind, the customer will cover the shipping costs for returns or exchanges. Please read the product descriptions carefully and complete our quiz to ensure you order the correct size and model (and never hesitate to shoot us an email or give us a call prior to placing your order.) Full refunds will only be issued if the tents have not been used or damaged.

Refunds for the full purchase price or the equivalent store credit (if returned after 14 days) may be issued for items that are:
• In new and unused condition
• Complete with all original parts, packaging, and instructions
• Free of dirt, damage, and wear from use, storage, or transport
• Packed the same way you received it. (Pegs, stakes, parts, poles, doors, and ropes in their bags. Tents rolled, tied, and packed. Stoves disassembled and secured.)

 Partial refunds or store credit may be issued at our discretion, with a potential restocking fee, for returned items that are:
• Used
• Lightly soiled or dirty
• Packed improperly
• Returned without original packaging
• Returns initiated 15 days or more after delivery

No refunds will be issued for returned items that are:
• Incomplete or missing parts
• Damaged in any way
• Dirty
• Lost in return transit (it is strongly recommended that a tracking number be issued)
• Returns initiated 30 days or more after delivery
• Returns sent back without first contacting CitizenCanvas 

Shipping Costs

Shipping within Canada and the US is free on orders of $100 or more. And best of all - no duties.

Shipping Time & Delivery

We aim to get your tent to you within 7 business days (often quicker depending on stock levels and shipping locations). All orders are deemed fulfilled once the shipping agent has marked the package as delivered; however, tracking of packages and accepting delivery of the tent is the customer’s responsibility.

Warranty

All of our tents sold as new come with a limited, 1-year warranty with valid proof of purchase against manufacturing defects. Any tent determined to be defective will be repaired to working order or replaced with the same or similar model at our discretion. The cost of return shipping for warranty items is the customer’s responsibility.  The cost of delivery for repaired or replaced tents under warranty will be covered by CitizenCanvas.

This warranty does not cover zippers, ordinary wear and tear from use or damage arising from (but not limited to): mold, mildew, spot leakage, pole failure not caused by defective workmanship, ultraviolet exposure, fire, stove/air conditioner use, improper use/assembly/storage or inclement weather conditions (as can be expected in Canada).

This warranty is void with modification, alteration, or the use of certain cleaning, treatment, or colouring agents. CitizenCanvas makes no other warranty express or implied and shall not be liable for consequential or incidental damage or injury arising from the use of CitizenCanvas products. It is the responsibility of the customer to practice care in the great Canadian outdoors. We do not refund customers for damaged products due to inclement weather so stay on top of weather forecasts, never leave your tent unattended, and practice common sense outdoors.

CitizenCanvas and our manufacturing partner CanvasCamp cannot be held liable for any damage or injury to persons or property resulting from the use or misuse of fire or flammable material. CitizenCanvas is not responsible for misuse of stoves or stove jacks, including the use of our stove jacks with any uninsulated flue (not recommended) or a third-party stove. Refunds will not be made in these circumstances.

Discounts, Donations, Sponsorships and Brand Ambassadors

Volume discounts are available and scalable to the quantity ordered. Volume discounts start with the purchase of 5+ tents.  We provide rebates on purchases when you share professional photographs of your canvas tent set-ups. Contact us for more information.

CANVAS TENT CARE

Pre-Shrinking Tents

A new canvas tent may "mist" or feel damp in heavy rain which is normal and beneficial for a new tent. When the cotton fibres shrink, the weave tightens, increasing the water-resistance of the canvas. We recommend pre-shrinking your tent before your first adventure (but it’s not a must).

Cleaning your Tent

Cleaning and re-treating your canvas tent regularly prolongs the life of your tent and is a necessary component of maintenance. We recommend cleaning (either fully or spot cleans) and retreating your tent after 12 – 25 weeks of use; the harsher the environment, the more frequent we recommend cleaning and re-treating. It is important to immediately address any mold and mildew to kill the spores and prevent it from spreading; stains from mold are permanent.

Instructions to clean the canvas:
• Pitch the tent
• Brush off or vacuum any dirt from the interior and exterior of the tent
• Hose down the tent
• Apply 4:1 water:vinegar solution (or a canvas cleaning product of your choice) to the canvas tent
• Starting at the top of the tent, gently clean the fabric with a soft sponge and the solution, rinsing as you go
• Let the tent dry completely before applying any protection
• You must re-treat the canvas after cleaning to maintain water, mold, and UV resistance

To re-treat your tent, we recommend using Dry Guy Waterproofing.

NEVER use the following to clean your tent: pressure washer, washing machine/laundry detergent, bleach, or any household soaps.

The groundsheet and poles can be cleaned with any disinfectant, such as bleach, hydrogen peroxide, etc. Keep these products away from the canvas to avoid discoloration.

If you happen to get mold on the cotton canvas, we recommend using the product Concrobium, which will not damage the canvas.

Winter Tent Care

It is critical to keep snow and ice off the tent as the weight can cause damage to the poles and canvas and can create a safety hazard. Never leave your tent up unattended in the winter, especially without a stove going to help melt the snow.

How to Take Care of Tent Zippers

Our manufacturing partner’s quality control does everything it can to catch any zipper defects, so we’re confident in their high quality. Even so, it is important to handle zippers with care.

Here’s how to avoid wear on tent zippers over time:
• Close all zippers before pitching your tent to avoid undue tension once pitched
• Gently handle all zippers with care – no need to force it
• Clean the zipper from time to time to get rid of any dust/dirt
• Lubricate the zippers with a zipper wax

Before using the tent, please verify that all zippers are working seamlessly by testing each one, confirming ‘teeth’ are aligned, and ‘stops’ are in place. Insurance on zippers is only valid if the tent is unused.

Storing your Tent

Tips for safely packing up your tent:
• NEVER pack your tent wet — this includes the canvas tent, groundsheet, and guylines
• If you’re in a bind and take the tent down while wet, loosely fold it for transport and dry out within 24 hours
• Brush off any dirt on the exterior of the canvas and sweep or wide the inside of the tent

Tips for safely storing your tents to prevent mold and critter infestations:
• Store it off the ground (to avoid potential water damage) in a cool, dry place
• Store in a plastic bin with a lid if mice and insects are a concern

Repair

Small rips and tears from pets, gear, furniture, or environmental causes can typically be repaired with a simple needle and thread or patches. If you have a tent in need of professional repair, please send us an email with pictures, and we will work with you to provide the best possible solution for your specific situation. You are only responsible for the work completed and shipping to and from the repair shop.

Replacement parts and patches are available on our website.  If you are looking for something not listed, get in touch, and we will assist you.

Tent Quality & PErformance

What sets our tents apart?

Canvas bell tents come in many different styles with varying levels of function and quality. There are many high-quality features that set ours apart; from the the heftiness of our zippers (size 10), heavy-duty nickel-plated stakes/centre pole/door frame, thickness of the canvas and quality of the UV/mold/water resistant treatment, to the method of manufacturing and assembly (double stitching, flat-felled seams). Just to name a few!  Together, these features all contribute to the tent’s performance and lifespan.  We recommend lower quality tents for occasional backyard camping / garden parties. Our tents are a life investment for technical camping or to leave them out for months at a time. There's really little comparison to the tents you will come across on Amazon and Alibaba. 

Where are CanvasCamp tents manufactured?

CanvasCamp designs their tents in Belgium. The organic cotton canvas is sourced from Brazil, and the canvas treatment is sourced from Switzerland. All of the manufacturing takes place in a factory in China owned and operated by CanvasCamp, which ensures premium quality at a great price,  fair practices, and sustainably-made tents.

How do I set up a tent for maximum performance & safety?

Start by finding a stable, firm, and flat spot. Always secure the ground pegs before putting the center pole in the tent. Once you get the center pole in, make sure it’s vertical and centered, with the feet making full contact with the groundsheet. From there, start putting the stakes in the ground, ensuring the guylines are aligned to the tent seams. Next, put the door frame in before staking around the door(s). Last - but certainly not least - tension the guylines to achieve a taut tent. Adjust as needed when the tent is loses tautness.

How do CanvasCamp tents stand up to the Canadian Elements?

CanvasCamp tents can withstand winds between 65 (600 size) - 85 (300 size) km per hour (this excludes our twin tents which are not wind-rated). Remember, the tauter the tent, the stronger the tent. Our exterior tent accessories are not wind-tested and shouldn’t be left up in extreme wind.

Snow and ice are not a friend of the canvas tent. The weight of snow,especially in damp climates, should never be underestimated. If you plan to leave the tent up in the winter (attended), you have to maintain it - i.e., scrap all ice and snow off every day. Often, the tent stove is sufficient to keep the snow off, but you will, of course, only have that going when you're inside of the tent. The team at CanvasCamp estimates that a single cubic foot of snow can weigh 10 to 30 lbs (depending on other factors like wind, moisture, etc.). That means, on average, two inches of snow can add 1,500 lbs of weight to a tent. To put that into perspective, that’s about as much as a snowmobile.

The term “4-season” implies that the tents are designed to last, which is achieved with a thicker canvas and enhanced UV and mold protection. However, “4-season” should not be misconstrued as insulated nor that it can withstand extreme weather events including, snow; it is the responsibility of the customer to practice care in the great Canadian outdoors. We do not refund customers for damaged products due to inclement weather so stay on top of weather forecasts, never leave your tent unattended, and practice common sense outdoors.

Are the tents fire-resistant?

Our tents are not treated with any fire-resistance protection. While the cotton canvas itself has some natural fire-resistant properties, we recommend applying Burnblock to any canvas that may be exposed to sparks from a wood-burning tent stove. Burnblock is natural, non-toxic, and biodegradable, making it safe for your canvas tent, family, and the environment. Reapply Burnblock along with waterproofing treatment after deep cleaning your tent.

Will I need different stakes for different landscapes?

The stakes included with CanvasCamp tents are hardy, all-purpose stakes designed for ease of use in ‘average ground conditions’ such as your backyard, grassy front-country pads, and soft to medium earth in forested areas. Alternate ground conditions – either loose, wet, or hard (on my!) – may require specialized stakes and/or specific placements.  Here’s what the teams at CanvasCamp and CitizenCanvas recommend:

  • Sand, snow, and loose earth: Wooden stakes or dead-man anchors.

  • Hard earth, clay, light rock cover: Pro stakes for guy lines and 10” framing nail for ground sheets set with a rubber mallet.

  • Mud and high winds: Long 18” bent rebar stakes. Use a sledgehammer to drive them all the way. (Rebar option #1, Rebar Option #2)

  • Rocky or frozen Soil: Steel tent pegs or tarzan pegs. These are essentially giant nails with toppers to hold the guyline. 10” framing nails can be used for the inner groundsheet pegs. Place them and extract them with a claw hammer. In very cold winter conditions in Canada, we recommend a drill (with an auger bit) to bore a hole in the frozen earth before driving your pegs.

If you plan to set your canvas tent up on a wooden platform, we recommend using screws & washers to fasten the groundsheet. Perhaps the best option to fasten the guylines into a wood platform is to use a hook screw. However, depending on how much room you have on your wood platform, you might require the Canvas Camp Short Guy Poles. Alternatively, you can always tie the guylines to surrounding trees or stylish wood poles grounded in the earth, as done at Cherry Glamping in South Africa

Can critters get in the tent?

As long as your tent stays zipped up, you won’t have to worry about critters.

Tent & Fire Safety

Are the tents suitable for people with environmental sensitivities? 

Our 100% organic cotton tents and their applied protection are not known to cause a chemical sensitivity reaction. However, the groundsheet is made from PVC for maximum durability and extreme conditions, which may cause sensitivity. The groundsheet may be removed, and an alternate floor can be used, such as a wood platform.

General Safety Tips
When it comes to camping in any harsh condition, the proper setup of your tent is critical (see above). Size also matters; the larger the surface area, the greater the risk of compromising stability (the risk is heightened with double doors so consider this when making your purchase). These are general rules of thumb and are even more important when it comes to snow accumulation. It is the responsibility of the customer to practice care in the great Canadian outdoors. Stay on top of weather forecasts, never leave your tent unattended, and practice common sense outdoors. And remember, you should never (ever) leave your canvas tent unattended overnight, especially in the winter when snow and ice can build on the tent.

Canvas tents are not for use with open fires. Fire safety is the responsibility of the user.  We encourage you to educate yourself and practice vigilant fire safety. Always check provincial fire restrictions before heading out. Do not hesitate to contact us if you have any questions or concerns at any time.  CitizenCanvas and our manufacturing partner CanvasCamp cannot be held liable for any damage or injury to persons or property resulting from the use or misuse of fire or flammable material.