Easy Returns
We get it, sometimes it just doesn’t work out.Â
To make a return, send an email to hello@citizencanvas.ca. We will generate and send you a return label (the cost will be deducted from your refunded amount). Don’t feel like going to the post office? We feel you. We can schedule a pick up if available in your area.
Returns & Exchange Policy
If you change your mind, contact us within 30 days of delivery to initiate a return or exchange and obtain a return authorization. If you received the incorrect product or a product with a manufacturing defect, CitizenCanvas will cover all shipping costs.
If there is a change of mind, the customer will cover the shipping costs for returns or exchanges. Please read the product descriptions carefully to ensure you order the correct size and model (and never hesitate to shoot us an email or give us a call prior to placing your order.) Full refunds will only be issued if the tents have not been used or damaged.
Refunds for the full purchase price or the equivalent store credit (if returned after 30 days) may be issued for items that are:
- In new and unused condition
- Complete with all original parts, packaging, and instructions
- Free of dirt, damage, and wear from use, storage, or transport
- Packed the same way you received it. (Pegs, stakes, parts, poles, doors, and ropes in their bags. Tents rolled, tied, and packed. Stoves disassembled and secured.)
Partial refunds or store credit may be issued at our discretion, with a potential restocking fee, for returned items that are:
- Used
- Lightly soiled or dirty
- Packed improperly
- Returned without original packaging
- Returns initiated 30 days or more after delivery
No refunds will be issued for returned items that are:
- Incomplete or missing parts
- Damaged in any way
- Dirty
- Lost in return transit (it is strongly recommended that a tracking number be issued)
- Returns initiated 30 days or more after delivery
- Returns sent back without first contacting CitizenCanvas